Payment Policy

Last updated: August 13, 2026

1. Purpose

This Payment Policy supplements the General Terms of Use (TOU) and the OrinStone Studio License governing the Software used by OrinHeberge. It describes the payment, billing, and refund terms applicable to the hosting services offered.

2. Accepted Payment Methods

OrinHeberge offers the following payment methods through authorized third-party payment providers:

  • Carte bancaire (Visa, Mastercard, CB)
  • PayPal
  • Apple Pay
  • Google Pay
  • Revolut Pay

These transactions are processed by Stripe (and, where applicable, PayPal), third-party payment service providers (PSPs) independent of OrinHeberge. OrinHeberge never stores complete banking details: these are transmitted directly and securely encrypted to the relevant PSP.

3. Transaction Security

3.1. All transactions are secured by TLS encryption and processed according to PCI-DSS standards applied by our payment providers.

3.2. In accordance with Article 5 of the OrinStone Studio License, OrinHeberge is solely responsible for the secure configuration of its payment infrastructure and compliance with regulations (GDPR, PSD2).

3.3. OrinStone Studio, the software publisher, does not intervene in payment processing at any time and has no access to transaction data.

4. Billing

4.1. Every order generates an invoice, available in the customer area, after payment confirmation.

4.2. Displayed prices are in euros (€) and include applicable taxes, unless stated otherwise.

4.3. For recurring services, the customer is notified of the next charge date in their account. Non-payment may lead to service suspension and termination.

5. Confirmation & Service Activation

5.1. Service activation (server setup, panel access) occurs automatically after payment confirmation, usually within seconds or minutes.

5.2. In case of abnormal delay despite payment confirmation, the customer is invited to contact support.

6. Refunds & Right of Withdrawal

6.1. In accordance with consumer regulations, the right of withdrawal does not apply to services fully executed prior to the withdrawal period with explicit consumer consent.

6.2. By subscribing, the customer agrees that immediate server setup constitutes service commencement, waiving their right of withdrawal.

6.3. 24-hour money-back guarantee upon request to support (provided usage complies with Terms of Service).

6.4. No refund will be granted in case of suspension or termination due to TOS violation, abuse, or illegal activity.

7. Disputes & Chargebacks

7.1. In case of a billing dispute, the customer agrees to contact OrinHeberge support before initiating any chargeback process.

7.2. Any abusive chargeback will result in the immediate and permanent suspension of the services concerned.

8. Limitation of Liability

OrinHeberge's liability regarding payment incidents shall not exceed the amounts actually collected for the relevant order. OrinHeberge cannot be held liable for third-party platform malfunctions.

9. Personal Data

Data transmitted during payment (name, email, billing details) is processed in accordance with our Privacy Policy and GDPR.

10. Contact

For any questions regarding this Payment Policy: